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We understand the struggles of purchasing online, especially when you are unable to physically try on our products. Hence, we will allow a return window within 45 days from the date of purchase.
● Please ensure that returned items have their tags intact, together with the original packaging.
● Returned items must not be washed, altered, or soiled, with no visible signs of wear or tear.
● Clearance items are not eligible for a refund or exchange.
● Towels are not eligible for exchanges/returns for hygiene purposes.
If your item(s) meet the conditions listed, please proceed to initiate the return process here:
Exchange & Return instructions:
We offer (1) free exchange for any unworn and unaltered items exchanged within 45 days of the original purchase date.* Please note that refunds are strictly not allowed for items that have been exchanged.
● Fill out your order number and Zip Code.
● For refunds, select your preferred options when prompted. For exchanges, select the item(s) you’d like to exchange and specify the reason(s). If your desired item(s) isn’t listed in our options, click the ‘Shop Now’ button and navigate to your specific item(s) from there.
● Once complete, click 'Continue with Return'.
● A label will be sent to your email. Print the label and attach it to your item parcel, then post the item(s) you wish to exchange/return within 10 days.
● Once your item(s) is inspected by our warehouse, you will be refunded (via original payment method or store credit) within 2 business days. For exchanges, a new order will be shipped out within 1-2 business days.
Exchanges Handling Fee - $0.00
Refund Handling Fee - $9.99
Please be informed that a $9.99 handling fee will be charged for refund returns. The amount will be deducted from the refunds to the original form of payment. Alternatively, should you choose to return an item for store credit, the handling fee will be waived. Please note that original shipping costs are non-refundable. If you paid with a Gift Card, your refund will be issued in a new gift card.
Thousand Miles reserves the right to reject a refund or exchange requests for returned item(s) that do not comply with above terms. Please note we can only grant exchangesonce.
Exchange & Returns instructions:
We offer (1) free exchange for any unworn and unaltered items exchanged within 45 days of the original purchase date. *Please note that refunds are strictly not allowed for items that have been exchanged.
● Click on the button below to initiate your return/exchange.
● The return address will be at the end of the form depending on which warehouse you would like to return to.
● Please be informed that no prepaid label will be provided. You will have to arrange to send the returns parcel back at your own cost. We will issue exchanges free of charge thereafter.
● Once your item(s) is inspected by our warehouse, you will be refunded (via original payment method or store credit) within 2 business days. For exchanges, a new order will be shipped out within 3-5 business days.
Thousand Miles reserves the right to reject a refund or exchange requests for returned item(s) that do not comply with above terms. Please note we can only grant exchanges once.
Alternatively, email us at hello@thousandmiles.com, stating the item(s) you'd like to exchange/return. We will get back to you within 48 hours.
