We understand the struggles of purchasing online, especially when you are unable to physically try on our products. Hence, we will allow a return window within 45 days from the date of purchase.
● Please ensure that returned items have their tags intact, together with the original packaging.
● Returned items must not be washed, altered, or soiled, with no visible signs of wear or tear.
● Clearance items are not eligible for a refund or exchange.
● Towels are not eligible for exchanges/returns for hygiene purposes.
If your item(s) meet the conditions listed, please proceed to initiate the return process here:
Exchanges Handling Fee - $0.00
Refund Handling Fee - $9.99
Please be informed that a $9.99 handling fee will be charged for refund returns. The amount will be deducted from the refunds to the original form of payment. Alternatively, should you choose to return an item for store credit, the handling fee will be waived. Please note that original shipping costs are non-refundable. If you paid with a Gift Card, your refund will be issued in a new gift card.
Thousand Miles reserves the right to reject a refund or exchange requests for returned item(s) that do not comply with above terms. Please note we can only grant exchangesonce.
Thousand Miles reserves the right to reject a refund or exchange requests for returned item(s) that do not comply with above terms. Please note we can only grant exchanges once.
Alternatively, email us at email@example.com, stating the item(s) you'd like to exchange/return. We will get back to you within 48 hours.