We understand that buying online can be tricky without having seen the actual product or trying it on. With that in mind, we happily accept returns and exchanges within 45 days from your original purchase date. Do remember to mail back your returns within the timeframe and it fulfils the following conditions as below:
● Returned items must have tags intact and be returned in its original packaging.
● Returned items must not be soiled, washed or altered, with no visible signs of wear or tear.
● Clearance items cannot be returned for a refund, however, an exchange is acceptable
● Towels and socks are not eligible for exchanges/returns for hygiene purposes.
● AirMesh Boxers can only be returned/exchanged if the packaging remains unopened.
● Free gifts are not eligible for return/exchange.
* Please note that refunds are strictly not allowed for items that have been exchanged.
If your item(s) meet the conditions listed, please proceed to initiate the return process here:
Exchanges Handling Fee - $0.00
Refund Handling Fee - $9.99
Please be informed that a $9.99 handling fee will be charged for refund returns. The amount will be deducted from the refunds to the original form of payment. Alternatively, should you choose to return an item for store credit, the handling fee will be waived. Please note that original shipping costs are non-refundable. If you paid with a Gift Card, your refund will be issued in a new gift card.
Thousand Miles reserves the right to reject a refund or exchange requests for returned item(s) that do not comply with above terms. Please note we can only grant exchangesonce.
Thousand Miles reserves the right to reject a refund or exchange requests for returned item(s) that do not comply with above terms. Please note we can only grant exchanges once.
Alternatively, email us at firstname.lastname@example.org, stating the item(s) you'd like to exchange/return. We will get back to you within 48 hours.