All orders will ship from our warehouse in the U.S. Upon receiving your shipping confirmation, please allow up to 24 - 48 hours for receipt of tracking information (this only applies to ready-stock orders). You may track your item by clicking on the tracking link provided in the email.
We provide FREE SHIPPING across Canada for all orders above $120. (Prices will vary based on your location. You may check for available shipping options for your location at checkout). We take up to 24 hours to process all orders. All cancellations should be made within this timeframe.
All Standard Shipping will be shipped with Direct Line shipping (passed to local postal provider upon arrival at destination country).
We deliver worldwide to over 60+ countries, with the corresponding delivery times listed below:
|Canada||7-10 business days||-|
|Hong Kong||10-20 business days||-|
|Japan||12-15 business days||-|
|Mexico||7-10 business days||-|
|Middle East (Bahrain, Israel, Jordan, Lebanon, Qatar)||10-20 business days|
|Middle East (Kuwait, Saudi Arabia, United Arab Emirates)||20-28 business days||-|
|South Korea||18-21 business days||-|
|Thailand||10-15 business days||-|
|Rest of The World||
10-20 business days**
5-7 business days
**Standard shipping not available for selected countries
Please note that express shipping rates vary based on weight of order & location for delivery. If you'd like to get an estimate for express shipping, please reach out to us via email at firstname.lastname@example.org.
LOCAL COURIER TRACKING
Please note delivery times to the recipient may be affected by the jurisdiction of individual customs clearances and regulations (though we wouldn't wish this on anyone). For some countries thus, delivery times may be longer than our standard indicated delivery time frame.
If you can't find your shipping country in this list, do reach out to our friendly customer care team at email@example.com.
In the event the recipient is not available at the time of delivery, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
While we take active steps and measures to ensure that your parcel is free from customs and duties upon dispatch and have covered all available customs and duties from origin of dispatch, we cannot guarantee that your parcel will be free from customs and duties as Thousand Miles has no control over these charges as it varies from country to country.
We do advise getting in touch with your local customs bureau to inquire on current charges so as to not receive an unexpected surprise when the parcel arrives!
Parcel returned to sender (RTS)In cases where parcels do get sent back to us due to the wrong delivery address or you weren't able to receive the parcel, there will be a reshipping fee of $10. If you choose to opt for a refund instead, there will be a restocking fee of $10.