Shipping

TRACKING MY ORDER

All orders will ship from our warehouse in U.S. & Hong Kong. Upon receiving your shipping confirmation, please allow up to 24-48 hours for receipt of tracking information (this only applies to ready-stock orders). You may track your item by clicking the tracking number provided in the email. Note that there will be no updates if your parcel is in transit. 

SHIPPING INFORMATION

We provide FREE SHIPPING for all orders above $78 with optional flat rate DHL Express Shipping at $25. We take up to 24 hours to process all orders. All cancellations should be made within this timeframe.

Orders have an estimated delivery date is within 3-5 business days for DHL Express Shipping and 7-15 business days for Standard Shipping, upon dispatch, to all countries that we deliver to. All express orders will be shipped with DHL Express. All Standard Shipping will be shipping with Direct Line shipping (passed to local postal provider upon arrival at destination country).

We deliver worldwide, with over 60+ countries, with the corresponding delivery times listed below:

Countries

Standard Shipping

DHL Express Shipping

US & Canada 7-15 business days 5-7 business days
UK & EU Regions 7-15 business days
5-7 business days
Australia & New Zealand 7-12 business days
5-7 business days
Rest of The World
7-15 business days
5-7 business days


Please note delivery times to recipient may be affected by the jurisdiction of individual customs clearances and regulations (though we wouldn't wish this on anyone). For some countries thus, delivery times may be longer than our standard indicated delivery time frame.

If you can't find your shipping country in this list, do reach out to our friendly customer care team at hello@shopthousandmiles.com.

In the event the recipient is not available at the time of delivery, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

CUSTOMS/DUTIES

While we take active steps and measures to ensure that your parcel is free from customs and duties upon dispatch and have covered all available customs and duties from origin of dispatch, we cannot guarantee that your parcel will be free from customs and duties as Thousand Miles has no control over these charges as it varies from country to country.

We do advise getting in touch with your local customs bureau to inquire on current charges so as to not receive an unexpected surprise when the parcel arrives!

Parcel returned to sender (RTS) 

In cases where parcels do get sent back to us due to the wrong delivery address or you weren't able to receive the parcel, there will be a reshipping fee of $10. If you choose to opt for a refund instead, there will be a restocking fee of $10.
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